The user on the remote Mac may see this dialog display when Take Control attempts to interact with files on that Mac, for example during a file transfer.

What to do if the Full Disk Access dialog displays Select the Take Control check box in the main window.Click Security & Privacy > Privacy > Screen Recording.

Complete the steps above for the Screen Recording dialog.

Work with the user who has administrator rights on that remote Mac running Mac OS 10.15 to complete the following steps in the Screen Recording dialog. Set up access on a Mac running Mac OS 10.15 and later

Click the padlock in the lower left of the window to unlock and allow changes.Įnter the computer's administrative account credentials.

Click Security & Privacy > Privacy > Accessibility.

Work with the user who has administrator rights on that remote Mac running Mac OS 10.14 to complete the following steps in the Accessibility Access (Events) dialog. Set up access on a Mac running Mac OS 10.14 The dialogs only display one time per application during the first connection attempt, even if the application is uninstalled then reinstalled. If the remote Mac is running Mac OS 10.15 and later, a Screen Recording dialog also displays.

The first time you initiate the Take Control connection to the remote Mac running Mac OS 10.14, an Accessibility Access (Events) dialog displays. Set up access during the first Take Control connection Where these settings were applied during an active session and you experience control problems, close the Take Control session and then reconnect to the Mac. These security settings cannot be configured remotely.Īfter applying these settings, Take Control will be able to control the computer remotely. Only a user with administrator rights on the remote computer can configure these Privacy & Security settings. After configuring the Privacy settings, the computer then becomes controllable and accessible using the selected remote control solutions. Mac OS 10.15 (Catalina) expanded these security settings by introducing a Screen Recording permission. When the new Accessibility and Full Disk Access security requirements are enabled you can take control of the remote device and interact with its files, otherwise you can only observe when connected. With the release of Mac OS 10.14 (Mojave), Apple introduced new security requirements for all remote support solutions, including Take Control. How to set up a Mac device for Take Control

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